Choose the customer support solution that best fits your business. Whether you need a dedicated team or flexible support, we provide scalable solutions designed to grow with you.
We'd rather have a client for three years than sell a bundle they don't need in month one. That's the thinking behind how these plans are structured.
What you see here is what's on the invoice. No surprise line items.
Recruitment, onboarding and training are part of the monthly price.
Month-to-month terms, so pricing adjusts as your needs do.
Add agents individually or move up a tier, whichever fits better.
A named point of contact on every plan, with a dedicated account manager from Growth up.
Every tier includes recruitment, onboarding, training and weekly reporting. Switch between services to compare.
Every plan, on every channel, ships with the same premium standard. Nothing here is an upsell.
The same person on your account every week, not a rotating pool.
Clear, confident communication that represents your brand well.
Onboarding built around your product, tools and tone.
A team lead reviewing quality, not just a shared inbox.
Tickets and calls reviewed against documented standards.
Visibility into what your team is doing, every week.
Response and resolution targets agreed upfront, not implied.
Role-restricted access to your systems and customer data.
Most teams are live within two to three weeks.
One point of contact who knows your account.
Reporting data feeds back into how the team is coached.
Add agents or channels without renegotiating your engagement.
Wherever you start, there's a clear next step. You won't outgrow what we offer.
Perfect for startups and small online stores beginning to outsource customer support.
Ideal for growing businesses handling increasing customer inquiries across multiple channels.
Designed for established brands requiring extended coverage and dedicated support teams.
Custom solutions for high-volume operations needing advanced workflows, multiple teams, and enterprise-level support.
Real-time messaging on your website, app or storefront.
Scales from a single storefront on Starter to a multi-brand catalog on Scale or Enterprise, sized to your chat volume, not a fixed headcount.
Structured ticket handling that keeps your inbox at zero.
Fits teams whose support inbox has outgrown what a founder or ops manager can handle alongside everything else, at any scale.
A dedicated line, staffed by agents who sound like they work inside your business.
Suited to any business where customers expect a human voice. Pricing sits above Live Chat and Email because it includes phone line and software costs.
We also provide flexible hourly support designed for businesses with changing workloads.
Extra hands during your highest-traffic periods.
Coverage that flexes around Black Friday and beyond.
Short-term support for a predictable spike in questions.
Extra capacity when your existing team hits its limit.
Support on the days your dedicated team isn't scheduled.
Coverage outside your team's normal working hours.
Bridge a gap while you hire or restructure your team.
Try a channel before committing to a dedicated agent.
Every business has unique support requirements. Your hourly quote is customized based on:
We'll recommend the most cost-effective support model based on your business requirements.
Phone Support is now available as its own dedicated service above, with its own pricing by tier. Further add-ons will be listed here as new services become available.
A fair look at what each path actually costs and includes.
| Category | Hiring In-House | Typical Outsourcing Provider | AAA Support |
|---|---|---|---|
| Recruitment | A full hiring cycle, your cost | Varies by provider | Included, role-matched vetting |
| Training | Your time and materials | Varies by provider | Custom-built to your process |
| Benefits | Full employer cost | Varies by provider | Fully bundled, itemized |
| Office Space | Desk per employee | Varies by provider | Included |
| Equipment | Purchased per employee | Varies by provider | Included |
| HR Management | Internal HR required | Varies by provider | Dedicated account manager |
| Payroll | Set up and run internally | Varies by provider | One monthly invoice |
| Scalability | Slow: new hire per seat | Varies by provider | Add capacity in days |
| Management Overhead | High: you manage directly | Varies by provider | Low, with weekly reporting |
| Operational Flexibility | Fixed headcount | Varies by provider | Month-to-month |
| Monthly Cost Structure | Salary plus recruitment, equipment, software and management time | Varies by provider | From $1,299 / agent |
Not just a price difference. A different way of running the function entirely.
No job postings, screening or interview cycles to run yourself.
Agents arrive pre-trained on support fundamentals, ready to learn your specifics.
No internal HR processes to build around a single support hire.
Add capacity in days when volume moves faster than your plans.
No ramp-up period spent building a support function from scratch.
Support hours built around when your customers are actually active.
Dedicated coverage means fewer tickets sitting in a backlog.
Faster, more consistent answers across every channel you offer.
Focus on growing your business while we deliver exceptional customer experiences.
Tell us how you support customers today, and we'll match it to the right team size. No hours-per-month guesswork required.
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Choose one: total conversations across all channels.
Recommended for businesses requiring:
What's Included
Final pricing may vary depending on workflow complexity, required integrations, service-level agreements, and support volume.