Build a dedicated extension of your customer support department with trained professionals who integrate into your workflows, tools and customer experience.
Every agent we place is trained to think like part of your internal customer support department, not a rotating call-center voice. Whether you need someone answering live chat during peak hours, keeping your inbox at zero, or maintaining your help desk, the professional you hire is matched specifically to that work.
A generalist across chat, email and phone for brands that want one dependable point of contact.
eCommerce brands hiring their first dedicated support professional.
Chat coverage on your hours, focused on assisting and converting visitors in the moment.
Shopify, WooCommerce and BigCommerce stores where response speed affects conversion.
Dedicated inbox management for brands whose ticket volume has outgrown ad hoc handling.
Brands with a growing backlog across orders, returns and refund requests.
A live voice for customers who need to talk through an issue rather than type it out.
Brands where complaint resolution and order issues benefit from a real conversation.
Keeps your help desk itself running well: workflows, SLAs and knowledge base included.
Brands with a help desk already in place but no time to maintain it properly.
One dependable point of contact across every channel your customers use.
This role suits brands that don't yet need separate specialists, just one trained professional handling whatever comes in, wherever it comes in from.
Real-time conversations that turn hesitation into a completed order.
A Live Chat Agent is trained to read intent quickly (comparing options, stuck on checkout, or ready to buy) and respond accordingly, in the moment, on the hours you choose.
A managed inbox that never quietly falls behind.
This role exists for the inbox that's grown past what a founder can handle between other responsibilities, without losing the personal tone customers expect from a growing brand.
A professional voice on the line, representing your brand the way you would.
Trained to sound like they work in your office, not a call center, following your guidelines on every inbound call and outbound follow-up.
Keeps the system behind your support running as well as the people using it.
Zendesk, Gorgias or Intercom is only as useful as its upkeep. This role maintains the workflows, automations and knowledge base that keep every agent, including your own team, moving fast.
Clear, brand-appropriate communication on every channel, every time.
Agents trained to protect the relationship, not just close the ticket.
Support scheduled around when your customers are actually shopping.
Every agent trained on your catalog, policies and tone before going live.
Backup coverage means support doesn't stall when one person is out.
Weekly visibility into response times, resolution and CSAT.
Most professionals are live within two to three weeks.
Add roles as your order volume and ticket count grow.
We learn what role and outcome you're actually after.
We map the role against your tools, catalog and volume.
We source and vet a professional against that profile.
Onboarding built around your catalog, policies and tone.
Your professional goes live with oversight from day one.
Ongoing reporting keeps quality visible and consistent.
| Role | Best For | Channels | Business Size | Recommended Categories | Hire |
|---|---|---|---|---|---|
| Customer Support Representative | All-around single point of contact | Chat, Email, Phone | Small | Any eCommerce category | View → |
| Live Chat Agent | Pre-purchase questions & conversions | Live Chat | Small to Mid | Fashion, Beauty, Electronics | View → |
| Email Support Specialist | High ticket volume | Small to Mid | Fashion, Home & Living, Subscription | View → | |
| Phone Support Representative | Urgent or complex issues | Phone | Mid to Large | Electronics, Health & Wellness | View → |
| Help Desk & CRM Specialist | A help desk that's fallen out of shape | Internal | Small to Large | Any eCommerce category | View → |
Not every brand knows exactly which role will create the biggest impact, and that's completely normal. Tell us about your business, your current challenges, and your operational goals. We'll recommend the most suitable professional or team based on your needs, with no obligation.
Our recommendations are based on your business requirements, not on selling the most expensive plan.
Tell us what kind of support needs a professional behind it. We'll recommend the right role, not just the easiest one to sell.